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If you are using windows vista on a domain you may find you are unable to get windows updates.

When added to a domain Vista adds a registry key (a policy) to look for a WSUS server.  I don't know the ins and outs of it but I presume that if that server isn't dishing out Vista updates it fails.

So anyway the key to delete is...

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate

there is a subkey called AU; delete that as well!

Restart windows and set the update going and all should be grand! :)

Posted on Wednesday, April 18, 2007 11:33 AM Vista | Back to top


Comments on this post: Vista: Windows Update not working on a domain

# re: Vista: Windows Update not working on a domain
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Possibly you had a domain policy that caused this? Normally, there is no such registry key present with the name HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate for a Vista clean install in an active directory Win2k3 domain.
Left by Bill on Apr 18, 2007 10:57 PM

# re: Vista: Windows Update not working on a domain
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That is absolutely possible Bill; thanks for your input.
Left by Steve on Apr 19, 2007 8:24 AM

# re: Vista: Windows Update not working on a domain
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hi. i have been having the problem of running the windows updates on my vista home premium system. it worked fine for some days, but suddenly the automatic updates stopped working. i get an error code 80004002 when i try to update. i tried deleting the registry you gave here, but i can't find that registry key in registry editor. i would be very thankful to you, if you could help me.
Left by vamsi on Jun 13, 2007 11:19 AM

# re: Vista: Windows Update not working on a domain
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can you point me to the domain policy that references windows update?? I have same problem and can't find the policy?
Left by Kevin McGarity on Jun 13, 2007 3:00 PM

# re: Vista: Windows Update not working on a domain
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thanks! good information :)
I changed key HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate\AU\UseWUServer from 1 to 0 and now update is not a problem anymore.
Left by mig on Aug 27, 2007 2:16 PM

# re: Vista: Windows Update not working on a domain
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I have the same problem as that posted by vamsi can you give advice on hw to solve the problem
Left by James Sinclair on Sep 23, 2007 9:33 AM

# re: Vista: Windows Update not working on a domain
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I need help. I have windows vista home premium, and I get this error code. 80244019. Please help.
Left by Christian on Jun 23, 2008 5:13 PM

# re: Vista: Windows Update not working on a domain
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ntoskml.exe missing
http://support.microsoft.com/kb/939720

is the link to a hotfix to stop
the error
missing file ntoskml followed by
other messages
download to destop and open.
install updates and then after they are
installed you will be offered sp1
Left by jeff williams on Sep 26, 2008 4:04 AM

# re: Vista: Windows Update not working on a domain
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I haven't the faintest clue what all this HKEY business is about. I am a Doctor, not an IT consultant.All I know is that my Vista won't update.
Vista is a phenomenally expensive piece of software failing to run on a phenomenally expensive machine, and wasting a phenomenal amount of my time.
Next time I will buy a Mac.
And no, I don't have a website.
Left by Andrew Thomason on Oct 02, 2008 4:58 PM

# re: Vista: Windows Update not working on a domain
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how do it get to this KEy thing?
Left by koen on Oct 17, 2008 7:34 PM

# re: Vista: Windows Update not working on a domain
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i have some problem when i update my laptop, i meet error with code 80244019( i use home premium).can you help me, thanks a lot
Left by huy on Oct 26, 2008 5:25 PM

# re: Vista: Windows Update not working on a domain
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Hey, i went to delete the hkey but when i went into the windows folder i did not find another folder call windowsupdate...
What should i do?
Left by Sean Howard on Nov 15, 2008 3:14 AM

# re: Vista: Windows Update not working on a domain
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To the confused: Steve Clements here is doing a service by letting us know this. It appears that this site is "geeks with blogs", so I'd hardly expect that he'd go through:

1. Press the Start Button
2. Press "Run"
3. Enter "regedit" and press the OK button
4. Understand that you're in a dangerous area in your machine and that the author and commenters have no liability for your actions, even if you follow them to the letter of these instructions.
5. Navigate to HKEY_LOCAL_MACHINE
6. Press the + symbol.
7. Navigate to SOFTWARE
8. Press the + symbol.
9. Navigate to Policies
10. Press the + symbol.
11. Navigate to Microsoft
12. Press the + symbol.
13. Navigate to Windows
14. Press the + symbol.
15. Right-click on "Windows Update".
16. Press Delete.
17. I'm not sure about the AU -- this isn't on my machine so I'll leave it to you to figure that out if you can.
18. Close Regedit.
19. Reboot.

A special note to complainers: You paid a lot for your software, you should demand proper support from the provider.

Left by jimcooncat on Dec 10, 2008 5:03 PM

# re: Vista: Windows Update not working on a domain
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All, Thx for all your comments.

Please accept my apologies for not responding to every comment, I simply dont have time, or more honestly I prefer to do other things in that time!

Special thx to Jim for the step by step guide, I am a techy and do often presume a certain level of knowledge, it's a flaw that I often come up against!!

Hopefully it helped a few people out of this weird little problem that pops up!! No doubt with Jim's help it will help even more.
Left by Steve on Dec 10, 2008 5:22 PM

# re: Vista: Windows Update not working on a domain
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have the same problem as sean's.

there is no "Windows Update" folder under "...software/policies/microsoft/windows/"

i've checked all folders under "windows" but still can't find it. what can i do to resolve this?

any kind of help will be appreciated.
Left by bens on Dec 22, 2008 1:56 AM

# re: Vista: Windows Update not working on a domain
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So far all this is useless. I click on the Start Button, but there is no "Run" anything. I have no idea what anybody is talking about. I am about to toss this damn thing in the trash. I can't get a straight English speaking answer out of anyone.
Left by Todd Williams on Dec 30, 2008 3:17 AM

# re: Vista: Windows Update not working on a domain
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I too have no folder "windows Update" any suggestions?
Left by Harvey Elmore on Jan 01, 2009 2:39 PM

# re: Vista: Windows Update not working on a domain
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I tried your step by step instructions and deleted the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate, After restarting the computer, I still get error 80244019.
Left by lori on Jan 01, 2009 11:28 PM

# re: Vista: Windows Update not working on a domain
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I don't have Windows Update folder either. Now what can I do? When I go to update it says "Windows Can Not Search for New Updates"
Left by Jeanine on Jan 08, 2009 4:26 PM

# re: Vista: Windows Update not working on a domain
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I don't have Windows Update folder either. Now what can I do? When I go to update it says "Windows Can Not Search for New Updates"
Left by vishal on Jan 10, 2009 6:23 PM

# re: Vista: Windows Update not working on a domain
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my computer got affected by virus so i have to install another home premium vista edition but do not have a activation key
Left by john cena on Jan 10, 2009 6:27 PM

# re: Vista: Windows Update not working on a domain
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Thanks for the info Steve, do you know where in group policy these settings are enforced from? Had this issue with Vista, and now have a Server 2008 in the SBS 2003 Domain.

And a comment to others here, most of you do not seem to have the problem Steve is discussing in his blog. If you have Vista Home, you are likely not in a domain. If you don't know what a domain is, there is always Google.
http://www.google.com/search?q=what+is+a+domain&rls=com.microsoft:en-ca:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLJ
Left by J Dole on Jan 12, 2009 3:45 AM

# re: Vista: Windows Update not working on a domain
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For some people who get the error code: 80244019.
This here is a well known Trojan virus that called "DNSChanger". This can be occured by installing fake video-codec (like "totalvid"), it will permanently change your router settings so that you can never communicate with updaters (Avira, Spybot, Malwarebyte, Microsoft, etc...)
1. At first, you should change your password of your router configuration. (cmd>"ipconfig">copy the Default Gateway value>& paste it into the address bar, there u should be able to configurate your router)
2. Download some the LATEST Anti mal-/spyware. Try with Malwarebytes'.
3. Turn off your System Restore
4. Reboot your computer in Save Mode (without net)
5. Scan your PC completely
6. If the app is asking whether u restart your computer or delete these detected files, then click on ok, AND THEN u've to run quickly to your router and press the "reset" button with a pen or something else..
7. restart your PC normally and then u'll be able to consummate the update again. (at least your Anti-appz.) (Dont forget to turn on your system restore agein)

Also it could happen that your Windows-update registries were just deleted. If that so, visit this site: "selfnet.de/projekte_wsus.en.htm"
Or: If your WindowsUpdate/AU registry folder exists, change the UseWUServer-value from "1" to "0". It should resolve the problems simply.

hope this was a good advice for you.
Left by boghyon on Jan 23, 2009 12:54 AM

# re: Vista: Windows Update not working on a domain
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If you're getting the error code 80240016 in windows vista update, here's what to do.
-> Click on Start
-> In the search box type cmd
-> cmd should show up in the programs window
-> right click on it and select run as administrator
-> type in your password if required
-> close windows update
->once you have cmd running type "net stop wuauserv" without the quotes and press enter
-> then type "net start wuauserv 4" without the quotes and press enter.
->close cmd and run windows update
->this should work for you if you where getting the error code 80240016
Left by Denis Priebe on Mar 08, 2009 7:41 PM

# re: Vista: Windows Update not working on a domain
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If you are running Vista, you don't use a Run command. The field that says Search is the Run box. Type CMD there to get the command line window. You may need to run in elevated mode. What's that? Google it. And to the Doctor...you may have a phenomenonly expensive OS on a phenomenally expensive box but I bet you charge a phenomenonly high amount of money to patients. If you haven't the slightest clue about HKEY and can't search for information (Google) then how did you graduate med school? This is a computer, not a phenomenally advanced toaster. Stop whining.
Left by RandyS on Mar 30, 2009 6:34 PM

# re: Vista: Windows Update not working on a domain
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I put my personal computer on my work domain and a policy must have been pushed onto it. This resolved the issue. Thanks.
Left by Bob on Apr 12, 2009 11:56 AM

# re: Vista: Windows Update not working on a domain
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i am no folder window update what to do my window vista update not working
Left by Prashant on May 30, 2009 7:50 AM

# re: Vista: Windows Update error code 80240016
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I want to THANK YOU Denis Priebe, for your solution to the Vista windows update problem I have been having since about April 09. I had 19 updates waiting, that had failed over&over. I was getting ready to take my computer in for service to correct this problem, and who knows how much that would have cost. Thank you for sharing :)
Left by coco on Jul 08, 2009 11:38 AM

# re: Windows XP: Windows Update not working on a domain
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HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU. The folder WindowsUpdate is missing.
Left by Karthik on Aug 31, 2009 4:37 AM

# re: Vista: Windows Update not working on a domain
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Woohoo! Alternate explanation. After installing Vista SP2 I could not access the internet or Windows Update. Get this...SP2 removed my Default Gateway. After retyping it in all is well.
Left by Ash on Sep 16, 2009 2:27 PM

# re: Vista: Windows Update not working on a domain
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I wanted to say thanks for the help, i changed the change the UseWUServer-value from "1" to "0" and also ran netstop wuauserv - netstart wuauserv 4 as suggested and now the VP of my company is getting the updates that he has been needing since July 2009.
thanks a ton guys, saved me from losing even more hair.

Left by SRV on Mar 11, 2010 5:54 AM

# re: Vista: Windows Update not working on a domain
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How do you delete a key?
Left by KK on Aug 08, 2010 3:51 AM

# re: Vista: Windows Update not working on a domain
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I followed jimcooncat's instruction's, but step 15............................ i can't do it, because there isn't a "window's update" to right click on. :(
help
Left by KK on Aug 08, 2010 3:59 AM

# re: Vista: Windows Update not working on a domain
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Hi Fixed it!! This is what I did in Windows 7:

1. Go to the windows update screen
2. see where it says "You Receive Updates:" make sure that the value for that is NOT "Managed by your system administrator" . This value will assume you local server will do your updates.

To change this value, click on "Check online for updates from Microsoft Update"

This should fix the problem.

Michael Hanafi



Left by Michael Hanafi on Sep 22, 2011 2:56 PM

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