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Arthur Zubarev Compudicted

Recently I was given a new Win XP SP3 laptop with Utimaco’s SafeGuard Enterprise 5.35 installed. Just to briefly mention here that this is a quite popular disk encryption software. I let the it encrypt the laptop’s hard-drives and I did not have any problems restarting it. The next days the machine started fine too, and then it was Sunday when I was home having some spare time and wanted to complete some work… I reached out to my laptop, pressed the power button, and to my astonishment the computer would not advance past the screen where SafeGuard initializes itself, so in other words, I normally would get SafeGuard’s password prompt after which the OS Kernel would start getting decrypted. Alas, this time it stuck at a DOS-like screen with a “Please wait …” message:

WaitMessage

So I waited and waited, nothing happened. I attempted to restart the laptop and it booted just to stuck at the same screen again. At this point I booted my home desktop PC and started to poke around what I was able to Bing out. To my surprise, not many resources provided something useful for my case. The last website I opted to look at was Utimaco’s Knowledgebase. There I saw a picture of the screen I was getting. The web posting was detailed, but I could not link what was written in it to what needs to be done in order to be able to boot my laptop successfully. l was about to leave this page and suffer a demise not being able to resolve the problem. Having a quick break I even was dreaming how our administrator would take my laptop on Monday and re-image it, and then I would need to start installing all the software from the beginning. Awful thoughts!

While taking this short break I was starting to suspect that something is different from what I use at home versa work, specifically, I knew I plugged different keyboards to the machine, then I started memorizing the page offered several key-stokes to press at that screen. Hmm, something to ponder I thought, so  I went back to my desktop and printed the web page out, then took the paper to my laptop that was still showing the Please wait … prompt. I decided to start with the Shift-F7 combination because it was the option that made the most sense to me.

Whoola!! The laptop emitted a message Toggle USB 2.0 Support!:

Toggle USB 2.0 Support

Yeah, with the exclamation mark (I have no idea why) and proceeded to the SafeGuard’s password screen. Wow. The laptop has booted. I was feeling a lot better at this stage.

Well, most importantly I do not know why SafeGuard would stop at that screen till today, but on and off, I do use this combination to boot it at home or at work.

Happy booting!

Posted on Saturday, August 21, 2010 5:49 PM | Back to top


Comments on this post: Utimaco’s SafeGuard Would Not Let Boot into the OS

# re: Utimaco’s SafeGuard Would Not Let Boot into the OS
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Thank you for your post, that Shift+F7 combo did the trick for me as well...
Left by Orlando C. on Mar 17, 2011 11:40 AM

# re: Utimaco’s SafeGuard Would Not Let Boot into the OS
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Hi,

I have installed Utimaco Safeguard for encryption. But I am not able to get through to OS. I tried the Shift+F7 but it doesn't work for me. Please let me know how to proceed.
Left by Anagha on May 03, 2011 7:26 PM

# re: Utimaco’s SafeGuard Would Not Let Boot into the OS
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Since Utimaco Safeguard is uninstalled the Shift-F7 option is not applicable any more.
What I suspect the uninstall was not clean.
To recover try to restart in safe mode (keep pressing F9 or F8) if the OS does not come up then it needs to be repaired. To repair use the rescue or Windows OS DVD.
Left by Arthur on May 10, 2011 12:22 PM

# Window Cleaning
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I like your blog post. Keep on writing this type of great stuff. I'll make sure to follow up on your blog in the future
Left by Filips on Jun 26, 2012 12:35 AM

# Website Design and SEO
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Thanks for post. It really informative stuff. I really like to read. Hope to learn a lot and have a nice experience here! My best regards guys! Tuff. I really like to read. Hope to learn a lot and have a nice experience here! My best regards guys!
Left by crocusseo on Jun 26, 2012 12:39 AM

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